“We couldn’t have done it without thebu2iness.com”

The road to success starts in South Croydon: How service and software pushed
Power OShea in to a league of their own.

• Independent estate agency
• Location: Croydon and Surrey
• Covering: Sales, Lettings & Property Management
  
• Number of employees: 0 (just the owner/managers, Perry and Paul)
  
• Properties sold in first year of business: 34
  
• Properties let in first year of business: 40
• Average price of house sold: £280,000
• Software used: thebu2iness.com
  

How did they keep low overheads?

• No high street premises
• No admin staff
• Maximum use of automation from thebu2iness.com

How did they maintain good service?

• Rented office with meeting facilities
• Strong and coherent branding
• Gave employees one interface for all their communications tools

How did they do it?

• Started with an aim to provide outstanding efficient service
• Chose a system which would facilitate this.
• Replacing admin staff with a system which allowed them to maximise productivity (thebu2iness.com took care of admin with features such as office diary, auto-emailing and matching reports)

 

We wanted to share the Power O Shea story with you because they encapsulate thebu2iness.com’s values. By embracing everything our system has to offer, they have created a dynamic brand, renowned for outstanding service.

 

 

 

 

 

 

 

 

 

 

 

 

Paul O’Shea                                                                                                                                                                                                    Perry Power

Background:

Having been in the industry for over a decade between them, they have experience using numerous other systems.

“When we set up Power O’Shea we contemplated going with Vebra, but decided on Expert Agent. Expert agent were completely un-supportive. Because we were a new independent agency they treated us as if we were unimportant and not worth their time. Our experience with the guys at thebu2iness.com was the opposite of this. Our size didn’t matter. We got great advice and personal service right from the beginning and we still come to Charlie to consult with him on decisions we make with our business, as well as everything related to thebu2iness.com”

Can thebu2iness.com continue to cater to their needs as they grow?

“There’s no end to what it offers and how it can develop. Charlie is very forward thinking. Think about the influence that the Internet has had on the industry recently. Just imagine how it will grow in the future- wow! We chose thebu2iness.com because we want to be at the forefront of that”

What values do Power O Shea and thebu2iness.com share?

Mobility, Innovation, Personal Service :

MOBILITY

“An empty chair is the sign of a good agent. A good agent is never sat in an office on his chair,
he is out and about making things happen, and thebu2iness.com allows us to get more work done from wherever we are”

And what makes a good agent? Getting out there and giving great service: Something thebu2iness.com has allowed them to do.

Paul and Perry can be much more productive and efficient, they exploit thebu2iness.com’s accessibility to make the most of their time.

INNOVATION

“Because thebu2iness.com is internet based it makes us really flexible. Working this way we can ‘always’ be ‘open’.”

They don’t lose out on branding by not having this high street presence, however. The business allowed them to build themselves as a brand through it’s (free) website and the system’s marketing functions; marketing emails, auto uploads to loads of portals.

“We have experience at loads of different agencies, high end, low end, internet. This made us understand the importance of building a strong brand. Part of our thinking when we were discussing how this business could be better was that a high street premises is restrictive. One of us would always be stuck sitting in the office making sure it was staffed, manning the phones, basically keep the doors open. By being able to work on a mobile basis we can both be out on viewings, or at meetings.”

Thebu2iness.com allows you to do more business in a shorter space of time with less work, because it’s number one focus is increasing the productivity of negotiators. It saves time by being flexible and simple.

“I get so much done with thebusiness.com. I go to my Mum’s house between viewings and work there from my iPad!” Paul O’Shea

This is the sort of flexibility that only a web-based system can offer. Whether you are on the bus or at a viewing. A system doesn’t need to be complicated to be advanced, we strive to make it as user friendly as possible.

“You can register an applicant in 10 seconds, right there in front of them. This saves you so much time and it looks impressive” Perry Power

PERSONAL SERVICE

 

With thebu2iness.com taking a lot of hassle off their hands, they were free to concentrate on making the most of their local knowledge and building relationships to achieve business through referrals and references.

“By being this flexible, we can get more done with less work. The pipeline and auto-matching means we don’t have to monitor service and activity, which is a full time job in itself! The system takes care of that”

Thebu2iness.com allows them to keep up this momentum and volume of high quality communication with clients because they use our technology to make them as efficient as possible.

“The auto-emailing feature is like having another negotiator working for you”